If you have very recently made a change in the Remote Desktop, Web Hub or Web Control Panel but it is not appearing on your organisation's Booking Skin (<YourCountry>.patronbase.com/_<YourOrgID>/Productions) one of the possible reasons for this is that the cache requires a forced refresh.
How to force a cache refresh on your organisation's Booking Skin:
Log into Your Organisation's Web Control Panel, return to the Booking Skin (Public Facing/'Front End') and you will see a box on down the bottom left of the booking skin labelled Operator Tools:
Click the arrow to expand the box:
Click the Refresh button on the page of the booking skin that you need to refresh/where the changes or added event are not appearing.
b) If your organisation's Booking Skin does not use the sidebar:
Add one of the following text commands to the end of the URL / web page link that requires refreshing:
?cache or &cache
1. No question mark in the URL:
<YourCountry>.patronbase.com/_<YourOrgID>/Productions
becomes
<YourCountry>.patronbase.com/_<YourOrgID>/Productions?cache
2. Already has a ? in the URL
<YourCountry>.patronbase.com/_<YourOrgID>/Products/Buy?product_id=6TFP
becomes
<YourCountry>.patronbase.com/_<YourOrgID>/Products/Buy?product_id=6TFP&cache
If you are still not able to see the changes after you have forced a cache refresh in either of these ways, you could also check: Web Control Panel > Productions > Restrict or Limit to and make sure production filters are set correctly - and make sure to save changes:
Please contact support if you have any further issues or questions.
Related Articles:
Troubleshooting: what to do when a recent change is not appearing in WebHub