If you have very recently made a change but it is not appearing in your organisation's Web Control Panel (<YourCountry>.patronbase.com/_<YourOrgID>/Admin) one of the possible reasons for this is that the cache requires a forced refresh.


How to force a cache refresh in your organisation's Web Control Panel:


Add one of the following text commands to the end of the URL / web page link that requires refreshing: 


?cache or &cache


The ?cache text string is the most common unless there is already a question mark ("?") in the url. 

If there is a question mark somewhere in the URL, use &cache instead.
Examples:  

1. No question mark in the URL:


<YourCountry>.patronbase.com/_<YourOrgID>/Admin


becomes


<YourCountry>.patronbase.com/_<YourOrgID>/Admin?cache


2. Already has a ? in the URL 


<YourCountry>.patronbase.com/_<YourOrgID>/Admin/PageStyling/SetProdDetails?prod_id=CFS1


becomes


<YourCountry>.patronbase.com/_<YourOrgID>/Admin/PageStyling/SetProdDetails?prod_id=CFS1&cache


If you are still not able to see the changes after you have forced a cache refresh in either of these ways, please contact the support team for further assistance.


Related Articles:


Troubleshooting: what to do when a recent change is not appearing in WebHub

Troubleshooting: what to do when a recent change/added event is not appearing on the Booking Skin