If you receive the following message on your organisation's booking skin when trying to book tickets and it is not the expected behaviour: 

Check Production Restrictions on the production: 

Web Control Panel <YourCountry>.patronbase.com/_<YourOrgID>/Admin > Page Styling > List Details > Edit > Production Restrictions (Black Menu) > Scroll down to the bottom for sales closed from/hidden from

If this does not work, or you have any further issues, please get in touch with support.