If you have received the Box Office Data Error: MailChimp action failed: Unsubscribe ... Could not work out group IDs from given campaign ID, don't panic - this "error" is more of a common "warning" and is nothing to be too concerned about.
What's happened?
A campaign has been sent from MailChimp without using the PatronBase MailChimp Integration. A Patron has unsubscribed from the campaign.
When a Patron unsubscribes from a MailChimp email sent using the integration (i.e. the 'send to mailchimp' button next to a group) is:
1. They are unsubscribed from the Mailchimp Selected Export (audience list) the campaign was sent from so they can never be sent to on that MailChimp audience list again
2. They are unsubscribed from the PatronBase group (segment) the campaign was sent to.
In this case, number 1 happened: the patron has been unsubscribed from the Mailchimp Selected Export (audience list) the campaign was sent from so they can never be sent to on that Mailchimp audience list again
However, number 2 couldn't happen because PatronBase could not work out the send group ID from the given campaign ID because the campaign wasn't sent from the integration.
Does it matter?
No, not really. You could go to send another group containing the unsubscribed patron to MailChimp but once it gets to MailChimp - MailChimp will NOT send to the unsubscribed patron because they are also unsubscribed from the MailChimp audience list... however, if they were to resubscribe themselves then they can be sent to.
What do we do?
Your options are:
- Nothing - ignore the errors.
- Use the integration to send your next campaign. Campaigns should be drawn from the PatronBase Marketing Module. You can learn more about that here: Video Course: Marketing Module Level 1 Lesson 8: How to send a marketing email to a segment of your database
- If you knew the campaign group you sent from then you could deselect the patron from that attribute in marketing
- Talk to support about how you are using (or not using) the MailChimp Integration
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