Support

If a Season is not showing on the main production list/'What's On' homepage, here are a couple of things to check: 1. In your organisation&#...

If a Promoter can't see their event or production when logged in, make sure the Promoter has been defined correctly under Desktop Administration Module ...

If you wish to add YouTube, Vimeo and/or Soundcloud content to Production Info go to your organisation's Web Control Panel <YourOrganisation.patronba...

If a production is showing as sold out and is not appearing in Box Office, try these things:  1. Run a cache refresh. See this article: Troubleshooting:...

To create a new Promoter, go to the Desktop Administration Module > setup > organisations > Promoters.    To add a new Promoter click the Ne...

You may or may not have your Promoters' login available on your organisation's Booking Skin. See here: Troubleshooting: Promoters login has disappea...

Web-allocated seats are seats which are available for sale on the Web. They may also be available in Box Office, but the important point is that they are fo...

If you wish to add a communication type to the communication tab in the Patron Window here:  In the Desktop Administration Module go to Setup > ...

Note: the following solution does not apply to anyone using Guest Checkout  Patrons can redeem credits associated with their account when they book on...

Your organisation's OrgID can be found in the URL of your organisation's booking skin, WebHub and Web Control Panel.  Booking Skin: <YourCoun...