General

General information and tips

Troubleshooting: what to do when a recent change/added event is not appearing on the Booking Skin
If you have very recently made a change in the Remote Desktop, Web Hub or Web Control Panel but it is not appearing on your organisation's Booking Skin ...
Thu, 7 Oct, 2021 at 5:47 PM
Troubleshooting: what to do when a recent change is not appearing in WebHub
If you have very recently made a change but it is not appearing in your organisation's WebHub (<YourCountry>.patronbase.com/_<YourOrgID>/Web...
Fri, 19 Feb, 2021 at 10:09 PM
Troubleshooting: what to do when a recent change/added event is not appearing in the Web Control Panel
If you have very recently made a change but it is not appearing in your organisation's Web Control Panel (<YourCountry>.patronbase.com/_<YourOr...
Fri, 19 Feb, 2021 at 10:06 PM
Troubleshooting: Booking skin message: "Tickets for this production are no longer available online but may still be booked through the box office"
If you receive the following message on your organisation's booking skin when trying to book tickets and it is not the expected behaviour:  ...
Mon, 19 Apr, 2021 at 9:39 AM
New Zealand Privacy Legislation (New Zealand Customers Only)
The team at PatronBase New Zealand recommend your New Zealand based organisation seeks independent legal advice from a New Zealand Registered Lawyer regardi...
Fri, 25 Jun, 2021 at 10:28 PM
Troubleshooting: Password Reset Error: Incorrect activation link, please try resetting your password again
The following error occurs for patrons purchasing online when: A) A patron has tried to click the password reset activation link twice. An activati...
Wed, 12 May, 2021 at 8:39 PM
The Player Tab in the Patron Window - Understanding it and setting it up
The Player tab of the Desktop Patron Window allows you to collect a variety of customisable details about the Players in your organisation involved in your ...
Fri, 25 Jun, 2021 at 8:57 PM
How to add macrons for Te Reo Māori (or accents for other languages) when on a Mac operating system
If you are on a Mac operating system using NZCloud, copy and paste the text which has macrons.  To do this: 1. Click into the field into which you w...
Thu, 27 Oct, 2022 at 1:15 AM
How to remove Zoho Assist Unattended software from your computer
If you are Bravo Arts Solutions customer, our staff may have installed with your permission a remote assistance software called Zoho Assist.  Zoho Assis...
Sat, 12 Feb, 2022 at 3:45 PM
Troubleshooting: Entry Manager: if a ticket is purchased and printed from one web-skin, can the scanning app still scan the ticket even if it is logged into another web-skin?
Q: In Entry Manager,  if a ticket is purchased and printed from one web-skin, can the scanning app still scan the ticket even if it is logged into another w...
Thu, 8 Feb, 2024 at 7:16 PM